eDesk offers API integration for businesses to manage customer inquiries, tickets, and communication channels.
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Make.comAvailable Module Types
- All Modules (49)
- Action
- Search
- Universal
- Trigger (polling)
eDesk API Integration for Make.com
Create custom eDesk automation workflows by using triggers, actions, and search modules listed below.
Trigger (polling)
Watch Channels
Triggers when there are updates in a channel.
Trigger (polling)
Watch Contacts
Triggers when contact changes occur.
Trigger (polling)
Watch Order Notes
Triggers when order note changes occur.
Trigger (polling)
Watch Sales Orders
Triggers when a sales order is updated.
Trigger (polling)
Watch Tag Groups
Triggers when a tag group is updated.
Trigger (polling)
Watch Tags
Triggers when there is an update to a tag.
Trigger (polling)
Watch Templates
Triggers when a template is updated.
Trigger (polling)
Watch Tickets
Triggers when a ticket is updated.
Trigger (polling)
Watch Users
Triggers when user updates occur.
Action
Create a Message
Creates a new message.
Action
Create an Order Note Attachment
Attaches a file to an order note.
Action
Create a Sales Order
Creates a new sales order.
Action
Create a Tag
Creates a new tag.
Action
Create a Ticket
Creates a new ticket.
Action
Create Order Note
Creates a new order note.
Action
Create Tracking Links for a Sales Order
Creates tracking links for a sales order.
Action
Create a Template
Creates a new template.
Action
Delete a Message
Deletes an existing message.
Action
Delete a Sales Order
Deletes an existing sales order.
Action
Delete a Template
Deletes an existing template.
Action
Delete a Ticket
Deletes an existing ticket.
Action
Delete an Order Note
Deletes an existing order note.
Action
Delete Tracking Links
Deletes tracking links for a sales order.
Action
Delete a Tag
Deletes an existing tag from the system.
Action
Get a Message
Retrieves a single message.
Action
Get an Order Note
Retrieves a single order note.
Action
Get a Sales Order
Retrieves a single sales order.
Action
Get a Tag
Retrieves a single existing tag.
Action
Get a Template
Retrieves a single template.
Action
Get a Ticket
Retrieves a single existing ticket.
Action
Get Sales Order Tracking Links
Retrieves tracking links for a sales order.
Search
List Channels
Retrieves all channels.
Search
List Contacts
Retrieves all contacts.
Search
List Order Notes
Retrieves all order notes.
Search
List Sales Orders
Retrieves all sales orders.
Search
List Tag Groups
Retrieves all tag groups.
Search
List Tags
Retrieves all tags.
Search
List Templates
Retrieves all templates.
Search
List Tickets
Retrieves all tickets.
Search
List Users
Retrieves all users.
Universal
Make an API Call
Performs an arbitrarily authorized API request.
Action
Update a Message
Updates a message in a given service.
Action
Update a Template
Updates an existing template.
Action
Update a Ticket
Updates a ticket's information in the system.
Action
Update an Order Note
Updates an order note in the system.
Action
Update a Sales Order
Updates an existing sales order.
Action
Update Sales Order Tracking Links
Updates tracking links for a sales order.
Action
Update a Tag
Updates an existing tag in the service.
Action
Update Ticket Data
Updates ticket data in the system.
eDesk Automation Use Cases
Explore potential use cases for automations using eDesk API and utilize our integration modules crafted specifically for such workflows.
2 modules
Create Customer Support Ticket
Create a new ticket when a customer inquiry is received.
Create a Ticket
Watch Contacts
2 modules
Update Sales Order Status
Update sales order status when an order is processed.
Update a Sales Order
Watch Sales Orders
2 modules
Attach File to Order Note
Attach a file to an order note for documentation.
Create an Order Note Attachment
Create Order Note
2 modules
Delete Outdated Templates
Delete templates that are no longer in use.
Delete a Template
List Templates
2 modules
Send Message to Customer
Send a message to a customer regarding their inquiry.
Create a Message
Get a Message
2 modules
Generate Sales Order Tracking Links
Generate tracking links for a newly created sales order.
Create Tracking Links for a Sales Order
Create a Sales Order
2 modules
List All Communication Channels
List all available communication channels for customer interaction.
List Channels
Watch Channels
2 modules
Retrieve Ticket Details
Retrieve details of a specific ticket for review.
Get a Ticket
Watch Tickets
2 modules
Update Order Note Information
Update information in an order note when changes occur.
Update an Order Note
Watch Order Notes
Supported Platforms
- Make.com
How to start with eDesk on Make.com?
Follow our step-by step guides on setting this API integration on Make.com no-code platform.
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