Streamline your customer support with Gorgias API modules. Effortlessly manage tickets, users, and messages. Automate job scheduling, updates, and customer data. Enhance your workflows by retrieving or updating resources with precision. Dive into seamless integrations that boost productivity and customer satisfaction. Perfect for developers aiming to optimize support systems.
10 executions monthly on Free plan included
Platform supported onplan: 
Make.com
Make.comAvailable Module Types
- All Modules (36)
- Action
- Search
- Universal
- Trigger (polling)
Gorgias API Integration for Make.com
Create custom Gorgias automation workflows by using triggers, actions, and search modules listed below.
Action
Cancel a Job
Cancels a job that is currently in progress or scheduled.
Action
Create a Customer
Creates a new customer in the system.
Action
Create a Job
Creates a new job in the system.
Action
Create a Ticket
Creates a new ticket in the system.
Action
Create a Ticket Message
Creates a new ticket message.
Action
Create a User
Creates a new user in the system.
Action
Delete a Customer
Deletes a customer from the service.
Action
Delete a Ticket
Deletes a ticket from the system.
Action
Delete a Ticket Message
Deletes a message from a ticket in the service.
Action
Delete a User
Deletes a user from the service.
Action
Get a Customer
Retrieves a customer based on specified criteria.
Action
Get a Job
Retrieves a job from the service.
Action
Get a Ticket
Retrieves a ticket by its ID.
Action
Get a Ticket Message
Retrieves a ticket message from the service.
Action
Get a User
Retrieves a specific user's information from the service.
Search
List Customers
Retrieves all customers.
Search
List Jobs
Retrieves all jobs.
Search
List Ticket Messages
Retrieves all ticket messages.
Search
List Tickets
Retrieves all tickets.
Search
List Users
Retrieves all users.
Search
List Voice Call Recordings
Retrieves all voice call recordings.
Search
List Voice Calls
Retrieves all voice calls.
Universal
Make an API Call
Performs an arbitrary authorized API call.
Action
Search Resources
Searches for resources based on specified criteria.
Action
Update a Customer
Updates a customer's details in the system.
Action
Update a Job
Updates a job with new information or changes.
Action
Update a Ticket
Updates a ticket with new information or status changes.
Action
Update a Ticket Message
Updates a ticket message in the system.
Action
Update a User
Updates a user's information.
Trigger (polling)
Watch Customers
Triggers when a new customer is created.
Trigger (polling)
Watch Jobs
Triggers when a new job is created.
Trigger (polling)
Watch Tickets
Triggers when a new ticket is created.
Trigger (polling)
Watch New Ticket Messages
Triggers when a new ticket message is created.
Trigger (polling)
Watch New Users
Triggers when a new user is created.
Trigger (polling)
Watch New Voice Calls
Triggers when a new voice call is made.
Trigger (polling)
Watch Voice Call Recordings
Triggers when a new voice call recording is created.
Gorgias Automation Use Cases
Explore potential use cases for automations using Gorgias API and utilize our integration modules crafted specifically for such workflows.
2 modules
Automated Customer Onboarding
Automatically create a new customer profile when a sales team member indicates a deal has been closed. Send a welcome message and initial support ticket to the new customer to begin the onboarding process.
Create a Customer
Create a Ticket Message
2 modules
Automated Job Scheduling Alerts
Trigger alerts to inform the team when a new job is created or updated, ensuring team members are aware of their tasks and deadlines.
Watch Jobs
Update a Job
2 modules
Customer Issue Escalation Management
Monitor for the creation of new tickets and automatically escalate issues to a manager if the ticket is a high priority, ensuring critical issues receive prompt attention.
Watch Tickets
Update a Ticket
2 modules
Auto-Remove Inactive Users
Automatically monitor user activity and delete users who have been inactive for a designated period to maintain an active user list.
Watch New Users
Delete a User
2 modules
Regular Customer Data Updates
Automatically fetch the latest list of customers periodically, ensuring that the CRM system always has the most current customer information.
List Customers
Update a Customer
2 modules
Comprehensive Ticket Review
Set up a routine to list and retrieve all open tickets weekly, assigning unresolved tickets to different support staff to ensure no customer queries are left unattended.
List Tickets
Get a Ticket
2 modules
Voice Call Monitoring
Automatically trigger an alert and retrieve recordings when a new voice call is made, ensuring customer support calls are adequately logged and reviewed.
Watch New Voice Calls
List Voice Call Recordings
2 modules
Streamlined Job Cancellation Process
Facilitate the cancellation process by watching for update requests and automatically cancel existing jobs if changes meet certain criteria, optimizing workflow efficiency.
Update a Job
Cancel a Job
2 modules
Proactive Customer Support Messaging
As soon as a new ticket message is created, retrieve and analyze the message contents, sending an immediate follow-up or escalated communication as needed.
Watch New Ticket Messages
Get a Ticket Message
Supported Platforms
- Make.com
How to start with Gorgias on Make.com?
Follow our step-by step guides on setting this API integration on Make.com no-code platform.
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