CXOne Mpower
CXOne Mpower is your go-to platform for enhancing customer interactions and automating services with AI-driven efficiency. Manage chat, email, and call contacts effortlessly. Boost team performance with modules like coaching and session management. Perfect for optimizing customer service workflows.
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Make.comAvailable Module Types
- All Modules (117)
- Action
- Search
- Universal
- Trigger (polling)
CXOne Mpower API Integration for Make.com
Create custom CXOne Mpower automation workflows by using triggers, actions, and search modules listed below.
Trigger (polling)
Watch Contacts
Triggers when a new contact is created.
Trigger (polling)
Watch Messages
Triggers when new messages are received.
Action
Accept a Chat Contact
Accepts an incoming chat contact
Action
Accept a Consult Request
Accepts a consult request from a user.
Action
Accept a Contact
Accepts a contact request or invitation.
Action
Accept a Work Item
Accepts a work item for processing or review.
Action
Activate a Chat
Restores a chat to an active state.
Action
Activate a Contact
Moves a contact into focus for further actions.
Action
Add a Chat Contact
Adds a new chat contact to the list.
Action
Add a Contact
Adds a chat or SMS contact to the service.
Action
Add an Email Contact
Adds an incoming email contact to the service.
Action
Add a Reaction to a Message
Adds a reaction to a specified message.
Action
Add a Tag to a Message
Adds a tag to a specified message.
Action
Barge Into a Call
Barges into a live call.
Action
Cancel a Scheduled Callback
Cancels a scheduled callback.
Action
Change Inbox Assignee for a Contact
Changes the inbox assignee for a specific contact.
Action
Change Routing Queue for a Contact
Changes the routing queue for a specific contact.
Action
Close an Agent Contact
Closes an existing agent contact in the contact management system.
Action
Coach an Agent
Coaches an agent on a live call.
Action
Manage Conference Calls
Manages multiple calls in a conference setting.
Action
Consult an Agent
Dials an agent to consult on a matter.
Action
Continue a Reskill Call
Continues or cancels a reskill call.
Action
Create a Message
Creates a new message in DFO.
Action
Create an Outbound Email
Creates an outbound email contact.
Action
Create an Outbound SMS
Creates an outbound SMS contact in the system.
Action
Create a Note from a Message
Creates a new note from a message.
Action
Delete a Message
Deletes a message by its ID.
Action
Delete a Reaction
Deletes a reaction from a message in a communication platform.
Action
Create an Independent Call
Dials an independent call through the service.
Action
Dial a Phone Number
Dials an outbound phone call.
Action
Dial an Agent Phone
Dials an agent's phone within the system.
Action
Dial an Agent Queue
Dials an agent’s personal queue.
Action
Dial a Scheduled Callback
Dials a scheduled callback for the specified service or entity.
Action
Dial a Skill
Dials a skill to initiate a call or interaction with the specified skill.
Action
End a Call
Ends a call in the specified service.
Action
End a Chat Contact
Ends a chat contact interaction in the service.
Action
End a Contact
Ends a contact.
Action
End an Agent Phone Call
Ends the agent's phone call.
Action
End an Agent Session
Ends an agent session in the system.
Action
End an Email Contact
Ends an email contact for a specific user or account.
Action
End a Voicemail Contact
Ends a voicemail contact.
Action
End a Work Item
Ends a work item.
Action
Forward an Email
Forwards an email.
Action
Get Contact Details
Retrieves contact details from the service.
Action
Get Contact Pagination
Gets pagination of contact details
Search
Get Messages
Retrieves a list of messages based on specified filters.
Search
List Threads
Retrieves threads based on a specified filter.
Action
Get a Message
Retrieves a message by its ID.
Action
Get the Next Agent Event
Retrieves the next agent event from the service.
Action
Hold a Call
Places a call on hold.
Action
Hold a Contact
Puts a contact on hold for processing or verification.
Action
Hold a Work Item
Places a hold on a work item, preventing further processing until the hold is released.
Action
Join an Agent Session
Joins an existing agent session.
Search
List Contact Messages
Retrieves contact messages from the service.
Search
List Contacts
Retrieves a list of contacts from the service.
Action
Log In to a Dialer Campaign
Logs in to a dialer campaign to participate or engage with the communication process.
Action
Log Out of a Dialer Campaign
Logs the user out of a dialer campaign.
Universal
Make an API Call
Performs an arbitrary authorized API request.
Action
Mask a Call Recording
Masks a recording with white noise.
Action
Mute an Agent Phone
Mutes an agent phone during calls.
Action
Notify Typing Status
Notifies the patron that the agent is typing.
Action
Override Answering Machine Detection
Overrides the answering machine detection setting in a communication system.
Action
Park an Email
Parks an email for later use or reference.
Action
Pause a Voicemail
Pauses the playback of a voicemail message.
Action
Play a Voicemail
Plays a voicemail message for the user.
Action
Add Custom Data to a Contact
Adds custom data to a contact.
Action
Preview an Email
Provides a preview of an email's content and format before it is sent.
Action
Record a Call
Starts call recording for a specified call session.
Action
Reject a Chat Contact
Rejects an incoming chat contact.
Action
Reject a Contact
Rejects a contact that has been added to the service.
Action
Reject a Work Item
Rejects a work item in the service or application.
Action
Remove an Author's Name from a Message
Removes the author's name from the specified message.
Action
Reply to an Email
Replies to an email in the user's inbox.
Action
Resume a Call
Resumes a call that was previously put on hold.
Action
Send an Email
Sends an email.
Action
Send Chat Text
Sends chat text to a patron.
Action
Send an Outbound Message
Sends an outbound message to a specified contact or service.
Action
Remove a Custom Field Value from a Contact
Removes a custom field value from a specific contact.
Action
Remove Message Content
Removes the content of a message.
Action
Delete a Note
Deletes a note from a message.
Action
Remove a Tag
Removes a message tag from a specified message.
Action
Request an Additional Contact
Requests an additional contact for a specific entity or account.
Action
Reschedule a Scheduled Callback
Reschedules a scheduled callback to a new time.
Action
Restore an Email
Restores an email from the trash or archive back to the inbox or specified folder.
Action
Resume a Contact
Resumes a contact in a specific service.
Action
Resume a Work Item
Resumes a work item by continuing its progress from a previously paused state.
Action
Save an Email Draft
Saves an email draft.
Action
Send DTMF Tones
Sends DTMF tones over a specified communication channel.
Action
Send an Inbound Message
Sends an inbound message to the specified recipient.
Action
Send a Transcript to Recipients
Sends a transcript to specified recipients.
Action
Send a Typing Indicator
Sends a typing indicator to a connected channel.
Action
Set an Independent Call Outcome
Sets the disposition of an independent call.
Action
Set Contact as Abandoned
Sets a contact as abandoned in the system.
Action
Set a Contact Disposition
Sets a disposition for a contact in the system.
Action
Set Read Status for a Message
Sets the read status for a message, designating it as read or unread.
Action
Set Message Sentiment
Sets the sentiment of a message to determine its emotional tone.
Action
Snooze a Preview Contact
Snoozes a preview contact temporarily.
Action
Start an Agent Session
Starts a new agent session.
Action
Submit Feedback
Submits agent feedback.
Action
Take Over a Call
Takes over a live call.
Action
Transfer a Call
Transfers a call to a different extension or number.
Action
Transfer a Chat to an Agent
Transfers a chat to another agent.
Action
Transfer a Chat to a Skill
Transfers a chat to a skill.
Action
Transfer an Email
Transfers an email to another agent.
Action
Transfer an Email to a Skill
Transfers an email to a specified skill.
Action
Transfer a Voicemail to an Agent
Transfers a voicemail to an agent.
Action
Transfer a Voicemail to a Skill
Transfers a voicemail to a specific skill.
Action
Unassign an Inbox Assignee from a Contact
Unassigns an inbox assignee from a specified contact.
Action
Update an Agent's State
Updates the agent's status.
Action
Update a Contact
Updates contact properties.
Action
Update Contact Status
Updates the status of a contact.
Action
Update Custom Field Values for a Contact
Updates custom field values for a contact in the service.
Action
Update Message Status
Updates the status of a channel message.
Action
Update a Message Note
Updates a message note with new details.
Action
Update Routing Properties for a Contact
Updates routing properties for a specific contact.
Action
Update a Thread
Updates a thread with new information or changes.
Action
Watch Agents
Triggers when an agent is on a live call.
CXOne Mpower Automation Use Cases
Explore potential use cases for automations using CXOne Mpower API and utilize our integration modules crafted specifically for such workflows.
1 module
Auto Accept Incoming Chat Contacts
Automate the process of accepting incoming chat contacts to ensure timely engagement with customers as soon as they initiate a chat session.
Accept a Chat Contact
2 modules
Email Support Workflow Automation
Automate the creation and forwarding of emails, enabling fast and efficient handling of email-based support queries by creating outbound emails and forwarding them to the appropriate agents.
Create an Outbound Email
Forward an Email
2 modules
Real-Time Agent Coaching During Calls
Improve on-call performance by automating the process of monitoring calls and allowing supervisors to barge into a call or offer coaching to agents as required.
Coach an Agent
Barge Into a Call
2 modules
Contact Management Automation
Streamline contact management by automating the addition of new contacts across different channels, ensuring all relevant customer interactions are captured.
Add a Chat Contact
Add an Email Contact
2 modules
Automated Call Transfer to Skills
Ensure efficient call routing by automating the transfer of calls to relevant skills or agents, optimizing resource allocation based on caller needs or skills required.
Transfer a Call
Dial a Skill
3 modules
Comprehensive Chat Engagement Sequence
Create a seamless chat experience by automating chat activation, engaging with the customer, and ensuring they're routed to the appropriate skill or agent if needed.
Activate a Chat
Send Chat Text
Transfer a Chat to a Skill
3 modules
Multi-channel Task Closure Automation
Effortlessly manage and close tasks across multiple channels by automating the closure of chat, email, and voice contacts once an interaction is completed.
End a Chat Contact
End a Call
End an Email Contact
3 modules
Automated Session Management for Agents
Enhance agent productivity by automating session management processes, allowing agents to quickly start and end sessions as well as join existing ones.
Join an Agent Session
End an Agent Session
Start an Agent Session
3 modules
Optimized Voicemail Handling
Improve customer satisfaction by automating the process of playing, transferring, and ending voicemail contacts, ensuring voicemails are addressed promptly.
End a Voicemail Contact
Play a Voicemail
Transfer a Voicemail to an Agent
Supported Platforms
- Make.com
How to start with CXOne Mpower on Make.com?
Follow our step-by step guides on setting this API integration on Make.com no-code platform.
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