Deskpro offers API integration for handling customer support requests, organizing help desk tasks, and monitoring service performance.
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Make.comAvailable Module Types
- All Modules (110)
- Action
- Search
- Universal
- Trigger (polling)
Deskpro API Integration for Make.com
Create custom Deskpro automation workflows by using triggers, actions, and search modules listed below.
Trigger (polling)
Watch Agent Chats Messages
Triggers when there are new messages in agent chats.
Trigger (polling)
Watch Agents
Triggers when a new agent is added or updated.
Trigger (polling)
Watch Chats
Triggers when a new chat is started with an agent.
Trigger (polling)
Watch Agent Groups
Triggers when there is a change in agent groups.
Trigger (polling)
Watch Agents Team
Triggers when a new event involving the agents team occurs.
Trigger (polling)
Watch Agent Team
Triggers when there is an update or change in the agent team.
Trigger (polling)
Watch Approval Response
Triggers when an approval response is received.
Trigger (polling)
Watch Approval Types
Triggers when approval types are watched.
Trigger (polling)
Watch Articles
Triggers when new articles are published.
Trigger (polling)
Watch Articles Custom Fields
Triggers when custom fields for articles are updated.
Trigger (polling)
Watch Community Topics
Triggers when a new community topic is created.
Trigger (polling)
Watch Jobs
Triggers when a new job is created or updated.
Trigger (polling)
Watch Personal Approval Response
Triggers when a personal approval response is received.
Trigger (polling)
Watch Tasks
Triggers when new tasks are created or existing tasks are updated.
Trigger (polling)
Watch Ticket Approval
Triggers when a ticket is approved.
Trigger (polling)
Watch Tickets
Triggers when new tickets are created or existing tickets are updated.
Trigger (polling)
Watch User Chat
Triggers when a user chat is updated.
Trigger (polling)
Watch User Chat Messages
Triggers when user chat messages are received.
Action
Approve an Approval
Approves an approval process or request.
Action
Cancel an Approval
Cancels an approval request currently in process.
Action
Create an Agent Chat
Creates a new agent chat.
Action
Create an Agent Chat Message
Creates a new agent chat message.
Action
Create an Agent Team
Creates a new agent team in the system.
Action
Create an Approval Template
Creates a new approval template in the system.
Action
Create an Article
Creates a new article.
Action
Create an Approval Type
Creates a new approval type in the system.
Action
Create a New Community Topic
Creates a new community topic.
Action
Create a Task
Creates a new task in the specified task list.
Action
Create a Ticket
Creates a new ticket in the system.
Action
Create a Ticket Approval
Creates a new ticket approval in the system.
Action
Create a User Chat
Creates a new user chat.
Action
Create User Chat Messages
Creates new user chat messages.
Action
Create an Article Custom Field
Creates a new custom field for an article.
Action
Delete a Community Topic
Removes a community topic from the system.
Action
Delete an Agent
Deletes an agent from the system.
Action
Delete an Agent Chat
Deletes an existing agent chat.
Action
Delete an Agent Chat Message
Deletes an agent chat message from the conversation.
Action
Delete an Agent Group
Deletes details for a specific agent group.
Action
Delete an Agent Team
Deletes details for a specific team group.
Action
Delete an Approval Template
Deletes an approval template.
Action
Delete an Approval Type
Deletes an approval type from the system.
Action
Delete an Article
Deletes an article from the database or content management system.
Action
Delete a User Chat
Deletes a user chat from the system.
Action
Delete Article Custom Fields
Removes an article custom field.
Action
Delete a Task
Removes a task.
Action
Delete a Ticket
Deletes a ticket in the system.
Action
Download an Article as PDF
Downloads an article as a PDF file.
Search
List Agent Chats
Retrieves all agent chats.
Search
List Agents
Retrieves all agents from the service.
Search
List Agents
Retrieves all online agents.
Search
List Approvals
Retrieves all approvals.
Search
List Agent Chat Messages
Retrieves all agent chat messages.
Search
List Agents Groups
Retrieves all agents groups.
Search
List Agent Teams
Retrieves all agent teams.
Search
List Approval Responses
Retrieves all approval responses.
Search
List Approval Templates
Retrieves all approval templates.
Search
List Approval Types
Retrieves all approval types.
Search
List Articles
Retrieves all articles.
Search
List Articles Custom Fields
Retrieves all articles' custom fields.
Search
List Community Topics
Retrieves all community topics.
Search
List Jobs
Retrieves all jobs.
Search
List Person Approval Responses
Retrieves all person approval responses.
Search
List Tasks
Retrieves all tasks from a service.
Search
List Team Agents
Retrieves all agents in a team.
Search
List Ticket Approvals
Retrieves all ticket approvals.
Search
List Tickets
Retrieves all tickets.
Search
List User Chats
Retrieves all user chats.
Search
List User Chat Messages
Retrieves all user chat messages.
Universal
Make an API Call
Performs an arbitrary authorized API request.
Action
Rate an Article
Rates an article comment.
Action
Reject an Approval
Rejects an approval request.
Action
Get a Community Topic
Retrieves a community topic.
Action
Get Agent Group Count
Retrieves the count of agent groups.
Action
Get Agents Count
Retrieves the count of all agents.
Action
Get Agents' Extended Models
Retrieves all agents' extended models.
Action
Get Agent Team Count
Retrieves the count of agents in a team.
Action
Get a Job
Retrieves a job based on a specified ID or criteria.
Action
Get an Agent
Retrieves details for a specific agent.
Action
Get an Agent Chat
Retrieves a new agent chat.
Action
Get an Agent Group
Retrieves details for a specific agent group.
Action
Get an Agent Team
Retrieves details for a specific agent team.
Action
Get an Approval Template
Retrieves details for an approval template.
Action
Get an Approval Template Count
Retrieves details for an approval template count.
Action
Get an Approval Type
Retrieves the details for an approval type.
Action
Get an Approval Type Count
Retrieves details for an approval type count.
Action
Get an Article
Retrieves details for an article.
Action
Get a User Chat
Retrieves a user chat.
Action
Get Approval Responses Count
Retrieves the count of approval responses.
Action
Get Article Custom Field
Retrieves a custom field from an article.
Action
Get Article Count
Retrieves the count of all articles.
Action
Get a Task
Retrieves a task from the service.
Action
Get a Ticket
Retrieves a ticket based on specified criteria.
Action
Get Person Approval Responses Count
Retrieves the count of all approval responses for a person.
Action
Get Ticket Approval Counts
Retrieves the counts of approved tickets.
Action
Get an Agent Chat Message
Retrieves an agent chat message.
Action
Set an Article Icon
Sets an icon for an article.
Action
Update an Agent Chat
Updates an agent chat with new information.
Action
Update an Agent Team
Updates details for a specific agent team.
Action
Update an Approval Template
Updates details for an approval template.
Action
Update an Article
Updates an article in the specified service.
Action
Update a Community Topic
Updates a community topic with new information or details.
Action
Upload Article Splash Image
Uploads a splash image for an article.
Action
Set an Article Splash Image
Sets a splash image for an article.
Action
Update an Agent Chat Message
Updates an agent chat message with new content.
Action
Update Article Custom Fields
Updates the custom fields of an article.
Action
Update a Task
Updates a specific task in the service.
Action
Update an Agent Profile
Updates an existing agent profile with new information.
Action
Update an Approval Type
Updates details for an approval type.
Action
Update a User Chat
Updates a user chat with new information or changes to the existing chat data.
Action
Update a Ticket
Updates a ticket with new information or changes the status.
Deskpro Automation Use Cases
Explore potential use cases for automations using Deskpro API and utilize our integration modules crafted specifically for such workflows.
2 modules
Approve Pending Approvals
Approve pending approvals when they are received.
Approve an Approval
Watch Approval Response
2 modules
Create New Ticket
Create a new ticket when a user chat is initiated.
Watch User Chat
Create a Ticket
2 modules
Update Ticket Status
Update ticket status when a task is completed.
Watch Tasks
Update a Ticket
2 modules
Send Approval Notifications
Send notifications when an approval response is received.
Create an Agent Chat Message
Watch Approval Response
2 modules
Archive Completed Tasks
Archive tasks when they are marked as completed.
Watch Tasks
Delete a Task
2 modules
Notify Agent Team Updates
Notify when an agent team is updated.
Create an Agent Chat Message
Watch Agent Team
2 modules
Create Article on New Topic
Create an article when a new community topic is created.
Create an Article
Watch Community Topics
2 modules
List New User Chats
List all new user chats when a new chat is started.
List User Chats
Watch User Chat
2 modules
Delete Obsolete Articles
Delete articles when they are marked as obsolete.
Delete an Article
Watch Articles
Supported Platforms
- Make.com
How to start with Deskpro on Make.com?
Follow our step-by step guides on setting this API integration on Make.com no-code platform.
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