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Make.comAvailable Module Types
- All Modules (43)
- Action
- Search
- Universal
- Trigger (polling)
- Instant Trigger (webhook)
Gladly API Integration for Make.com
Create custom Gladly automation workflows by using triggers, actions, and search modules listed below.
Instant Trigger (webhook)
Watch Events
Instant trigger Watch Events.
Trigger (polling)
Watch Business Hours
Triggers when new business hours are set.
Action
Get a Task Comment
Retrieves a specific task comment.
Action
Get a Voice Transcript
Retrieves a voice transcript for a conversation item.
Action
Get Business Hours
Retrieves details for business hours.
Action
Get Media
Retrieves media associated with a conversation item.
Search
List Agents
Retrieves a list of all agents.
Search
List Audiences
Retrieves a list of all audiences.
Search
List Business Hours
Retrieves a list of business hours.
Search
List Conversations for a Customer
Retrieves conversations for a customer.
Search
List Items in a Conversation
Retrieves all items in a conversation.
Search
List Task Comments
Retrieves all comments for a task.
Search
List Tasks
Retrieves a list of all tasks.
Universal
Make an API Call
Performs an arbitrary authorized API request.
Action
Redact a Conversation Item
Redacts sensitive content from a conversation item.
Action
Reply to a Message
Replies to a conversation message.
Action
Send an Email
Sends an email message.
Action
Send an SMS
Sends an SMS message.
Action
Update a Conversation
Updates an existing conversation.
Action
Update a Call Recorder for an Agent
Updates call recorder settings for an agent.
Action
Update a Task
Updates an existing task.
Action
Update Business Hours
Updates an existing set of business hours.
Action
Add a Note
Adds a note to a conversation.
Action
Add a Task Comment
Adds a comment to a task.
Action
Add or Remove a Freeform Topic
Adds or removes a freeform topic from a conversation.
Action
Add Topics to a Conversation
Adds topics to a conversation.
Action
Create an Item
Creates a new conversation item.
Action
Create an Item for a Customer
Creates a conversation item for a customer.
Action
Create a Task
Creates a new task.
Action
Create a Task for a Customer
Creates a task for a customer.
Action
Create Business Hours
Creates a new set of business hours.
Action
Delete an Item
Deletes a conversation item.
Action
Delete an Item
Deletes a conversation item for a customer.
Action
Delete a Topic
Removes a topic from a conversation.
Action
Delete Business Hours
Deletes the business hours entry from the service.
Action
Generate a Report
Generates a report based on specified parameters and criteria.
Action
Generate a Work Session Report
Generates a work session report.
Action
Get a Conversation
Retrieves details for a conversation.
Action
Get an Agent
Retrieves details for an agent.
Action
Get an Agent Call Recorder
Retrieves call recorder settings for an agent.
Action
Get an Item
Retrieves a specific conversation item.
Action
Get a Note
Retrieves a conversation note.
Action
Get a Task
Retrieves details for a task.
Gladly Automation Use Cases
Explore potential use cases for automations using Gladly API and utilize our integration modules crafted specifically for such workflows.
2 modules
Update Business Hours Notification
Send notification when business hours are updated.
Watch Business Hours
Update Business Hours
2 modules
Create Business Hours Entry
Create a new entry for business hours.
Create Business Hours
List Business Hours
2 modules
Create Task for Customer
Create a task for a customer.
List Conversations for a Customer
Create a Task for a Customer
2 modules
Send Email for New Task
Send an email when a new task is created.
Send an Email
Create a Task
2 modules
Update Task with Comments
Update a task when new comments are added.
Add a Task Comment
Update a Task
2 modules
Redact Sensitive Conversation Items
Redact sensitive content from conversation items.
List Items in a Conversation
Redact a Conversation Item
2 modules
List Agent Details
Retrieve and list all agent details.
Get an Agent
List Agents
2 modules
Generate Customer Conversation Report
Generate a report for customer conversations.
List Conversations for a Customer
Generate a Report
2 modules
Reply to Customer Message
Reply to a customer's message in a conversation.
Reply to a Message
List Items in a Conversation
Supported Platforms
- Make.com
How to start with Gladly on Make.com?
Follow our step-by step guides on setting this API integration on Make.com no-code platform.
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